Refund policy

Last updated: October 26, 2026

If something doesn't fit or isn't right, you can exchange it, get store credit, or get a refund.

How to start a return

Start your return or exchange in our online returns portal. Enter your email or ZIP code and your order number, choose your items, and pick an exchange, store credit, or a refund. You'll get a return shipping label to print, or a QR code to show at the carrier's drop-off location.

Return window and condition

  • Start your return within 30 days of delivery.
  • Items must be unworn, unwashed, and unaltered, with the original tags and packaging.
  • Ship your return within 28 days of getting your label. Labels expire after that.

Items we can't take back

  • Final sale and clearance items
  • Items that have been altered or tailored, such as hemmed pants or shortened sleeves
  • Gift cards

Return shipping

Add return coverage at checkout and your return shipping is free, whether you choose an exchange, store credit, or a refund. Without return coverage, a return shipping fee applies. You'll see the amount in the returns portal before you confirm your return. Return coverage and package protection fees are not refundable.

Exchanges

Need a different size or color? Choose an exchange in the portal. With an instant exchange, we ship your new item right away, before your return arrives. We'll keep your card on file and charge it only if the original item isn't sent back in time. If your new item costs less than the original, or is out of stock, the difference goes to store credit.

Returning in store

You can also return or exchange items at our store, 2342 Washington Blvd, Ogden, UT 84401, within 30 days of delivery or purchase. Please bring your order number or receipt.

Damaged or wrong item

If an item arrives damaged or isn't what you ordered, choose "Damaged" or "Wrong product" in the returns portal and upload a photo. We'll review it and make it right.

Refunds

Once we receive and inspect your return, we'll email you. Approved refunds go back to your original payment method; your bank may take a few business days to post it. Shipping charges from your original order aren't refunded.

Gifts

Returning a gift? Use the "Returning a gift?" option in the returns portal.

Questions

Email returns@themissionarystore.com or call 801-781-4041.